COVID-19 UPDATE

Last Updated 15.06.20 - Changes to our Trading Terms will be notified here.

We are happy to announce the Re-Opening of the Boutique, please see below for full Boutique Information

We hope you are all staying well and thank you all for your support during this time.

We are continuing to stay in touch with all our Customers through our Social Media Links and Email. To Ensure safe delivery of our emails including your order confirmation/shipping information, please add our email address to your contacts fashion@lovefaithhopeboutique.co.uk to avoid going in to your junk folder.

Changes to our Delivery & Free Click & Collect Service (See Shipping for standard terms)

Delivery

Free Standard UK Delivery on all orders has now returned to our original charge of £50 otherwise £3.99

We have removed the Next Day Shipping option due to their being a delay in the Royal Mail Service and due to high demand on the postal services our standard delivery time of 2-5 days make take a while longer. If you live local and you would like your order quickly then please select the Click & Collect option.

We thank all our Customers for being patient at this difficult time.

Free Click & Collect (See Shipping for standard terms) 

Once your order has been processed for collection you will receive an email confirmation. DO NOT come to collect until this has been received.

Please bring your a copy of your Order Number/Email Confirmation and a form of ID when you come to collect your order. You can now collect your order any time within our opening times. We do not require a signature as we have full CCTV in process which will capture the collection.

Online Returns (See Returns for standard online policy)

Please email us at fashion@lovefaithhopeboutique.co.uk with 72 hours of receiving your parcel with any questions you may have, and before any Returns are made. We will try and resolve any issues and will then inform you of our Returns Policy.

 

Staying In Touch

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We appreciate this is a difficult time for everyone and we are doing our best to keep safe and smooth shopping experience and we thank you for you patience.

Please do not hesitate to contact us with any questions you may have.

 Boutique Re-Opening / Change to Opening Times 

Lots of you will be excited to hear we are re-opening the Boutique with strict guidelines and a slight change of hours, subject to change.

Mon, Wed & Sun - CLOSED

Tue, Thir, Fri, Sat - 10am - 4pm

We will only be allowing 2 Customers in at any one time which includes children so where possible please come alone as this will delay other customers shopping.

We know its not going to be easy for our customers to shop but we are going to make things run as smoothly as possible and have set guidelines.

Appointments

We have put an appointments system in place for local customers to book a 30 minute personal shopping appointment. Please contact us if you wish to book and avoid having to queue. 

Hand Sanitizer 

On entering the Boutique you must use the provided hand sanitizer before touching anything and please avoid touching anything you do not wish to purchase.

Floor Markings

We will have drawn makers on the floor to guide you around the Boutique and ask all customers to stay 2 meters apart from each other and our staff.

Trying On

Clothing & footwear that is tried on and not purchased has to be stored off the shop floor for 72 hours which we will be adhering to so please only try items on that you wish to purchase.

Shop Returns

This will also be the procedure for any returned items. Unfortunately any returned items cannot be removed from their original bag for 72 hours. All returns will be kept off the shop floor for 72 hours and stored away safely and after this time the refund process can then begin. Customers details will be taken with each shop return. Online returns will be processed by original payment method.